Contact Us
This page tells you how to reach the Sweepstakes Casinos editorial team, what we can realistically help with, and where to go when the issue belongs with an operator rather than with us. We are an independent comparison site covering sweepstakes and social casinos available to US players — we do not run games, hold accounts, process coin purchases or approve prize redemptions.
Email us
The fastest route is email: [email protected]. One inbox handles everything, so a clear subject line helps — for example "Correction: redemption minimum" or "Question: state availability".
To save a round trip, include the platform name, the page on marclab.org you were reading, your state (not your full address), and a screenshot if you are reporting something that looks wrong. Please do not send us account numbers, ID documents, card details or passwords. We never need them, and we will delete anything of that kind that arrives.
What we can help with
- Corrections to anything we have published — offer terms, coin package details, redemption thresholds, excluded states, age minimums.
- Questions about how the sweepstakes model works in general terms: Gold Coins versus Sweeps Coins, no-purchase-necessary entry, promotional playthrough, coin expiration.
- Feedback on a platform you have used, good or bad. Reader reports feed directly into our review updates.
- Suggestions for sites we have not covered yet, and press or partnership enquiries.
What we cannot help with
- Account access, locked accounts, closed accounts or password resets on any operator.
- Prize redemptions, pending balances, identity verification reviews or payment disputes.
- Reversing a coin package purchase or arranging a refund.
- Telling you whether a specific site is legal for you personally. We can point you to the operator's official rules and terms; we are not attorneys and do not give legal advice.
- Bonus decisions — we cannot grant, restore or extend any promotional coins.
Where to take an operator problem first
Sweepstakes casinos handle their own support, and they are the only party that can see your account. Contact them before you contact us. A sensible order:
- Open the platform's help center or live chat and state the issue in one sentence, with dates and amounts.
- Ask for a ticket or reference number and keep every reply.
- Re-read the official rules and sweepstakes terms and conditions for the promotion involved — most redemption disputes trace back to a playthrough condition, a minimum threshold or an expired promotional coin balance.
- If verification is the blocker, check that the name, date of birth and address on your account match your government-issued photo ID exactly.
- If a week passes with no substantive answer, escalate in writing and ask for the operator's complaints procedure.
Once you have done that and it is still unresolved, email us. We cannot force an outcome, but patterns across multiple readers change how we rate a platform, and that is the part we can act on.
How we treat commercial relationships
Some links on marclab.org are commercial, and we may earn a commission if you sign up through them. That never buys a position, a rating or a favorable line in a review, and it does not stop us publishing a complaint about a partner. If you believe a paid relationship has colored something we wrote, say so in your email and name the page — we will look at it and publish a correction if one is warranted. Our full commercial terms sit in the site terms and conditions, and you can read more about who we are on the about page.
Reporting an inaccuracy in a platform review
Offers move constantly in this category, which is the single most common reason readers write in. All content is checked against operator-published information, and this page was last fact-checked on Sep 24, 2026 by Miles Keller. Even so, a welcome bundle can change the week after we verify it.
These are the headline offers we currently list. If the version you were shown at signup differed, tell us which one and where:
| Platform | Headline offer as listed | Editorial rating |
|---|---|---|
| Spinblitz | 100 Million Gold Coins with the BLITZ JACKPOT | 10.0 |
| Lone Star | Welcome Offer up to 500k GC & 105 Free SC | 9.9 |
| Casino.Click | 150 Extra Coins & 10 Free Spins | 9.7 |
| SplashCoins | 200% Welcome Offer | 9.7 |
| Free Spins | 950,000 GC + SC 75 + 20 Free Spins on Gorilla Slot | 9.6 |
| Lucky.me | 40,000 GC & 40 Free SC Welcome Bundle | 9.5 |
| Crown Coins | 150% Welcome Bonus | 9.4 |
| Crash Duel | Welcome Offer 200,000 GC + 100 Free SC | 9.2 |
| Spree | 25,000 GC Welcome Offer | 9.2 |
| Mr Goodwin | Sign Up & Get 125,000 Free Coins | 9.1 |
Ratings above are our own editorial scores, not customer review averages. Every welcome bundle is subject to the operator's official rules, eligibility by state and age, and any playthrough conditions attached to promotional Sweeps Coins. Verify the current terms on the operator's own page before you register.
The three platforms we field the most mail about
Spinblitz generates the most correspondence, largely because its headline 100 Million Gold Coins with the BLITZ JACKPOT is the loudest number in the category and readers want to know what it actually means. Gold Coins are the play-for-fun currency: they cannot be redeemed for prizes, no matter how large the figure. The Sweeps Coins side is what carries redemption value, and that is where the conditions live. Our top ranking reflects the breadth of the slot library and the visibility of its promotions, not the size of the coin headline. The limitation worth stating: a jackpot-led welcome offer sets expectations the everyday experience does not always match, and outcomes in any casino-style game are down to chance.
Lone Star draws questions of a different kind. Its offer of up to 500k GC and 105 Free SC splits cleanly into both currencies, which readers find easier to reason about than a single headline number — the Sweeps Coins portion is the part that can eventually be redeemed, subject to playthrough and a minimum threshold. "Up to" is the phrase to read carefully: the full Gold Coin figure is typically tied to purchase tiers rather than handed over at signup, and the free Sweeps Coins arrive under their own conditions. Worth knowing before you write to us about a missing balance.
Casino.Click is the one where readers most often misread the offer entirely. The listed 150 extra coins and 10 free spins is a modest, targeted welcome rather than a large bundle, and the free spins are tied to specific titles. It earns its place here on interface clarity and a straightforward signup, which matters if you are new to the dual-currency setup. The trade-off is scale: if you are comparing on the headline value of the welcome package alone, several sites on this list offer more.
Money questions we can and cannot answer
We can explain how the money generally works in this category. We cannot see your transactions, so anything specific to your account goes to the operator.
Taking part costs nothing by default. Sweepstakes casinos are required to offer a no-purchase-necessary route to Sweeps Coins — usually daily login rewards, social promotions or a mail-in alternative method of entry set out in the official rules. Buying a Gold Coin package is optional; the Sweeps Coins that often accompany a purchase are promotional, not purchased.
Payment methods vary by operator and are commonly debit card, ACH bank transfer, and online payment providers where supported; some sites accept other methods, and availability changes. Prize redemption is separate from payment and typically runs through bank transfer or, on some platforms, gift card options. Before any redemption, expect identity verification: government-issued photo ID, sometimes proof of address, and account details that match. Expect a minimum redemption amount, a playthrough requirement on promotional Sweeps Coins, and processing times that differ between operators. Redeemed prizes may be taxable under federal and state rules — keep your records and consult official guidance if you are unsure. We cannot advise on your tax position.
Games, and the other product lines these brands run
If you are writing to ask what is available rather than to report a problem: these platforms run slots as the core category, including progressive jackpot titles, alongside table-style games such as blackjack and roulette, and live dealer rooms on some sites. Crash and instant-win formats appear too — Crash Duel is named for one. Libraries are mobile-first, and most catalogs are built from third-party game providers, so titles overlap between brands. RTP and volatility figures, where an operator publishes them, sit in each game's info panel; we do not publish RTP claims we cannot source.
Several of these operators also run adjacent products under the same brand or parent — standard social casino apps with no redemption element at all, plus sportsbook-style or prediction formats in some cases. Those sit under different rules than the sweepstakes product: a pure social casino has no Sweeps Coins and no prize redemption, so nothing you accumulate there can be cashed out. If you are unsure which product you signed up for, the presence of a Sweeps Coins balance is the tell. Ask us if it is still unclear.
Eligibility, and the questions we get about state rules
Sweepstakes casinos are governed largely at state level in the US rather than by a single national framework. Availability varies by state: some states restrict or prohibit the model, some have taken enforcement action, and operators independently choose which states to serve based on their own legal assessment. Rules change often. Every operator publishes an eligible and excluded states list in its official rules, and geolocation checks are applied at signup and during play.
Age minimums differ too. Many platforms admit players aged 18 and over; some require 21, either across the board or in particular states. Check the operator's terms rather than assuming.
We will not tell you that a given site is definitely legal for you to use — that depends on where you are and on rules that shift. What we will do is point you to the operator's official rules and terms so you can check for yourself. If you spot that a platform has added or dropped a state since we last verified, that is exactly the kind of email we want.
If the issue is with your own play
Casino-style games involve chance and no outcome is guaranteed. If your play has stopped feeling like entertainment, the tools worth using are deposit and purchase limits, session reminders, self-exclusion from individual platforms, and blocking software at device level. The National Council on Problem Gambling and Gamblers Anonymous both provide free, confidential support. Our responsible gaming guidance sets out the practical steps in more detail. Please contact those services directly rather than us — we are not a support service and cannot help in that capacity.
Response times and what happens next
We read everything. We aim to reply within two business days, and complex correction requests can take longer because we re-verify against the operator's published information before we change a page. Corrections we accept are applied to the live page and the fact-check date is updated. If we decline a correction, we will tell you why.
Not sure whether your question is for us or for the operator? Send it anyway with as much detail as you can, and if it belongs elsewhere we will say where to take it.